These regulations set out the rules for the use of the website www.novasofa.co.uk and the rules for the purchase of products offered by Nova Sofa LTD. Use of the website and placing an order constitutes acceptance of these terms and conditions. Nova Sofa LTD is a company operating in the United Kingdom with its registered office at 42 Fairfax Avenue, Drighlington, BD11 1DN, United Kingdom. The company sells through its website www.novasofa.co.uk and a showroom located at Chelsea Close, Armley, Leeds, LS12 4HP. The company’s VAT number is 445240317 and its EORI number is GB445240317000. For ordering matters, the company can be contacted via email at info@novasofa.co.uk. Nova Sofa LTD specializes in the sale of custom-made upholstered furniture. The website includes product descriptions, photos and pricing information. The company makes every effort to ensure that the information presented is correct, but the colors and textures of the materials may differ from the real ones due to the settings of the screens and the properties of the materials.
Placing an order on the website constitutes an offer to purchase a product from Nova Sofa LTD. The order is accepted for processing upon receipt of payment and confirmation of the order by the company. Nova Sofa LTD reserves the right to cancel orders in the event of pricing errors, product availability problems or other exceptional circumstances.
All furniture offered by Nova Sofa LTD is manufactured to order. Production and delivery times may vary depending on the production load. Estimated lead time is six to eight weeks from order confirmation. Before delivery, the customer will be contacted to arrange a convenient delivery date.
Delivery is made by Nova Sofa LTD’s own transportation. The customer is responsible for making sure that the purchased furniture can be brought into the property, including checking the width of doors, staircases and other access features. The company is not responsible for the inability to deliver the product due to insufficient access to the property.
The customer has the right to return the product within 14 days from the date of delivery, provided that the product has not been used, bears no signs of use and is returned in its original packaging. The cost of return transportation is borne by the customer. Refunds are made within 14 days of receipt and inspection of the returned product.
In the case of products made to the customer’s specifications or subjected to individual personalization, the right of withdrawal may be limited in accordance with applicable UK consumer laws.
Nova Sofa LTD is not responsible for delays resulting from circumstances beyond the company’s control, including production delays, supply chain problems, transportation problems or fortuitous events.
Nova Sofa LTD reserves the right to amend these terms and conditions to adapt them to legal or organizational changes.
Important Legal Clause
Furniture made-to-order clause.
All furniture sold by Nova Sofa LTD is manufactured to order. This means that the production process begins only after the order is placed and confirmed by the customer. Because the furniture is manufactured specifically for the customer, some orders may be considered products made to individual specifications or personalized.
Under UK consumer law, the right of withdrawal may not apply to products made to the customer’s specifications or products that are clearly personalized. In such situations, the possibility of cancelling an order may be limited once production begins.
Nova Sofa LTD informs customers each time a product is personalized or made according to individual requirements.
The website www.novasofa.co.uk uses cookies and similar technologies to ensure the proper operation of the site and improve the user experience.
Cookies are small text files stored on your device when you visit a website. They allow the site to recognize the user’s device and remember certain information about the user’s preferences or previous interactions with the site.
Cookies may be used to provide basic site functions, analyze site traffic, improve site performance and support marketing efforts. Some cookies may come from third-party service providers used by the website.
You can manage your cookie settings or disable them at any time in your browser settings. However, disabling some cookies may affect the proper operation of the site.
Measurements and Property Access Clause
Responsibility for Measurements and Access
It is the customer’s responsibility to make sure that the purchased furniture can be safely delivered and brought to his property. Before placing an order, the customer should carefully check the dimensions of entrance doors, corridors, staircases, elevators, passageways and other access points through which the furniture will be transported during delivery.
You should also take into account the height of ceilings, sharp corners, narrow passageways and any structural elements of the building that may make it difficult to transport large furniture such as sofas, corners or beds.
Nova Sofa LTD provides approximate product dimensions on its website to help customers assess whether a piece of furniture will fit into their property. However, the ultimate responsibility for checking the possibility of bringing the furniture rests with the customer. If delivery cannot be made due to inadequate access to the property, including doors that are too narrow, hallways, staircases or other architectural obstacles, Nova Sofa LTD is not responsible for the inability to deliver the ordered product.
In situations where delivery cannot be made due to insufficient access to the property, the customer may be required to cover the cost of redelivery or arrange an alternative transportation solution. Additional transportation charges may apply if delivery must be attempted again. For this reason, customers are strongly encouraged to carefully check all dimensions and access points before placing an order.
